You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods, provided that the goods are unused and returned in the condition received. A working day is any day other than Saturday or Sunday and bank/other public holidays in the UK.
To cancel the order, please notify us in writing by post, or e-mail giving details of the item(s) to be returned.
Please return the goods to us at your cost, taking care that they are not damaged in transit to the address indicated below.
We will refund your credit/debit card with the cost of the cancelled item(s) within 30 days of notification of cancellation. However, should you fail to return the goods; we reserve the right to charge you the direct costs of recovering the item(s).
We wish you to be completely satisfied with the Renown Pictures goods purchased. WE OFFER A 100% QUALITY 30 DAY MONEY BACK GUARANTEE.
If you are dissatisfied with your goods in any way you may return these within 30 days of receipt for a full refund or exchange of goods.
If the item is faulty, please return it to us at:
Renown Pictures Ltd
PO Box 592
Herts WD4 4DB
Tel: 0808 178 8212
Email: [email protected]
And clearly advise us in writing whether you require a replacement of the item or a full refund and the reason for the return:
- Damaged in transit
- Sound quality
- Picture Quality
- Late Delivery
On receipt of your returned goods, your account will be credited or a replacement ordered for you.
This does not affect your statutory rights as a consumer.
If you pay for your goods by credit/debit card, any refund will be credited to your credit/debit card on receipt of the returned goods. If you paid by cheque we will issue the refund by cheque also.
All credit card transactions submitted by you are handled by Paypal and we will not be privy to credit card details other than the last four digits and your address details.
In the event of any fraudulent or unauthorised use of your card, you must notify your credit card company immediately in accordance with their terms and conditions.
We are committed to upholding your right of privacy under the terms of the Data Protection Act 1998 and will only use the information we collect from you lawfully to process your order and send you communications from us.